Order and Delivery Information

Creating Your Personalised Gifts

When you order a personalised gift from Put Me In The Story, you are creating a gift that is custom-made just for you. Once your order is submitted, we begin making your one-of-a-kind gift so it arrives in time for your special occasion.

You need to know...

We offer a limited selection of personalised books to our customers in the United Kingdom (UK).

Our non-book personalized gifts (i.e. puzzles, wall art, blankets, etc.) are not available for shipment to the UK at the current time.

 

Order and Delivery Information

Here are some helpful shipment and delivery guidelines. Please take a moment to review this information before placing your order. 

“Working days” are considered to be Monday through Friday, not including Saturday, Sunday, public or bank holidays. We’ve done our best to give you an estimate of when your order will arrive, however delivery can happen sooner or later than the timeframes provided. Service interruption, weather delays, or seasonal periods of the year may attribute to delays. We’ll do our best to keep any delays to a minimum.

Your order may arrive in multiple packages and shipments. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.

If you’re not sure which shipping option is best for you, contact Customer Care for assistance!


Shipping Options for Personalised Books

Economy Parcel (£4.50 Flat-Rate)

UK-wide parcel delivery within 3 working days (includes Saturday) after the order has been processed and dispatched.

  • Tracking of your order is not available with this service
  • Delivery excludes Sunday, bank and public holidays
  • Optional customer collection from a local Post Office branch

Standard Parcel for up to 2 books (£7.00 Flat-Rate)

UK-wide parcel delivery within 1 working day (includes Saturday) after the order has been processed and dispatched.

  • Tracking of your order is not available with this service.
  • Deliver excludes Sunday, bank and public holidays.
  • Optional customer collection from a local Post Office branch

Express Parcel for 3 books or more (£17.00 Flat-Rate)

UK-wide parcel delivery within 1 working day after the order has been processed and dispatched.

  • Tracking of your order is available with this service.
  • Signature is required upon delivery
  • Delivery excludes weekends, bank and public holidays
  • Highlands and Islands of Scotland may take up to 2 working days for delivery


Delivery to Domestic U.S. for Personalised Books

Standard Economy USPS (£4.75 Flat-Rate)

Within the Continental (lower 48) United States, please allow 10 – 14 days (excluding Sunday) for your order to be delivered. Delivery will be made via the US Postal Service Monday through Saturday. This is the only option available for PO Box shipping.

  • Hawaii, Alaska, and Puerto Rico may take approximately 15-30 days for delivery
  • U.S. Military addresses (APO/FPO) may take approximately 2-3 months for delivery

UPS Ground (£6.75 Flat-Rate)

  • Please allow 7–9 business days for your order to arrive.
  • UPS Ground service is not available to PO Box addresses (a physical shipping address is required).
  • Delivery will be made via UPS Monday through Friday.

UPS 2nd Business Day (£10.25 Flat-Rate)

  • Please allow 6–7 business days for your order to arrive.
  • UPS 2nd Business Day service is not available to PO Box addresses (a physical shipping address is required).
  • Delivery will be made via UPS Monday through Friday.

UPS Next Business Day (£17.00 Flat-Rate)

  • Please allow 4–5 business days for your order to arrive.
  • UPS Next Business Day service is not available to PO Box addresses (a physical shipping address is required).
  • Delivery will be made via UPS Monday through Friday.

 

Delivery to Canada for Personalised Books

Canadian Standard Shipping (£10.25 Flat-Rate)

This is the only method of shipment available to for delivery to Canada. Delivery will be made via Purolator and is not available to PO Box addresses (a physical shipping address is required).

  • Please allow 10–15 business days for your order to arrive.
  • Orders that contain gift items such as placemats, puzzles, or plush cannot be shipped to Canada.
  • Your order may not be left unattended, and Purolator will make up to 3 attempts to deliver your order before it is deemed undeliverable and discarded.